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Frequently Asked Questions
How do I cancel my subscription?+
In-app: Settings → Subscription → Cancel. Or via Apple ID Settings → Subscriptions on iPhone.
Can I get a refund?+
Yes — see our refund policy page. For iOS in-app purchases, refunds are processed by Apple.
How do I add a second child?+
Parent screen → Manage children → Add child. Family plan supports up to 4 children.
I forgot my parent PIN+
Settings → Security → Reset PIN via email.
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Check your internet connection and restart the app. If it persists, email us.
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